Evs XTAccess Version 1.17 - May 2012 User Manual Uživatelský manuál stáhnout pdf (Strana 105)

XTAccess Version 1.17 – User Manual

EVS Broadcast Equipment – May 2012

Issue 1.17.C

29. XTAccess Troubleshooting

29.1 XTAccess Error Messages

After each Job, XTAccess show a status of the job. If you right-click on it and then select

Status Details : you can have more information on status and if needed some tips to help

you to resolve the trouble. Those diagnostics are based on the possible cases defined in

XTAccess code but mainly during testing and experience on the field.

Anyway it is always advised to check the logs (see next section) and send them to EVS

support for deeper analysis. It’s easier if you compress the whole XTAccess folder.

You can find in “Error Code.pdf” document a list of all the error codes with details.

29.2 XTAccess logs

XTAccess logs are located in C:\EVSLogs\XTAccess.

• XTAccess.log

• XTAccess_Jobs.log

• XTTransfer.log

• XML_Scan.log

• XTAccess_UI.csv

• All the codec Log (EVSDNxHDEncoder.log, EVSH264Encoder.log, …)

• Webservice Log

• CEDBUpdater.log

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Evs XTAccess Version 1.17 - May 2012 User Manual Uživatelský manuál Strana 105